Culture Index promises to make executives more effective by helping them understand their own traits, build a team that complements them, and foster greater empathy for their teammates by knowing each other’s traits. Here, we dig in to see if a personality test can really make someone a better manager.
Read moreElon Bought the Wrong Town Square: Reddit (not Twitter) is the Future of Social Discourse
In a world of “fake news” and an increasingly polarized political system, Reddit—not Twitter—is the right platform for our modern era. Here, we explain why.
Read moreScale Without Sacrificing Speed: 7 Steps to Transition from a Functional Org into a Pod Structure
To preserve their competitive advantage (namely, speed), some forward-thinking scale-ups transition away from the commonplace functional, hierarchical org structure into an agile pod structure—and this ended up being the best thing they’ve done. Here’s why.
Read moreWhat Got You Here Won’t Get You There: How to Scale a Startup from 100 to 500 People
Once a startup transitions into a mid-sized business, it would most likely encounter a host of problems that are unique to that phase, including leadership and organizational issues. Here’s how scale-ups can prevent some of the most common growth issues from forming in the first place.
Read moreOpen-Sourcing My Performance Review Process for Early-Stage Startup Leaders
Outside the structured review process of a corporate job, is there an accurate way to assess the performance of a startup leader or startup consultant? How can we tell if we’re on the right track in these amorphous early-stage jobs that so many of us find ourselves in today?
Read more7 People-Management Principles for Startups and Scale-Ups
It is incredibly difficult to be a people manager at a scale-up. Big companies have established cultures, leveling systems, training programs, a mature middle-management layer, and mature teams doing recruiting, learning & development, and human resources. But there is a handful of management best practices that cut deep and are worth prioritizing.
Read moreThe Fractional CMO Tech Stack: Scaling Myself Across 3 Startups
Working as a fractional CMO, I have to bring the fire every day, because every month, revenue’s gotta go up. And when you’re trying to bring the fire for three companies at once, context-switching is incredibly taxing. You can’t rely on your memory to remember everything, and you can’t count on making time to do everything.
That’s why I’ve developed an operating system for scaling myself. I developed my system by studying other growth marketing consultants that I've hired, as well as by studying other fractional CMOs. There’s no silver-bullet for scaling oneself. But there are specific strategies and tools that I’ve learned to help me be effective. Here’s what I’ve learned.
Read moreRanked: The 9 Best Podcasts for Startup Marketing Leaders in 2022
The worst business podcasts follow a formula: perfunctory questions followed by canned responses. 35 minutes of bite-sized propaganda.
But the best podcasts are different: hosts ask follow-up questions, pressing guests for examples, trade-offs, and data.
So here’s my guide to the best startup marketing podcasts right now. I grade each podcast based on how on-trend it is, how inspiration, but most of all on how helpful it is to startup marketing operators looking for solutions they can apply in their business today.
Read more9 Ways to Perfect Your Marketing Interview Projects
I was recently searching for “good take-home projects for content marketers.”Instead found a slew of irate 😡 articles from candidates who were, asked to do work for free, had companies steal their ideas, or expected to invest hours before even meeting the hiring manager. No bueno.
💪 Hiring Managers: we can do better.
That’s why I created a list of 9 things you can do today to make your interview projects less cumbersome for candidates and more powerful at spotlighting the best candidates. 🎁 Bonus: I’ve also included details on the take-home projects I’m currently using to screen performance marketers and content marketers.
Why You Should Invest in Growth Ops Right Now, Not Sales Ops or Marketing Ops
Most startup growth advice focuses on companies that are already at huge scale: marketplaces like Uber, freemium models like Dropbox, DTC brands with war chests like Casper's. It’s easy to come away from with an acquisition-at-all-costs approach that can be unsustainable.
If you work at a growth-stage startup, there’s a secret weapon you may be overlooking that’s helped startups like Segment and Codecademy grow fast but also with capital-efficiency. Used well, this growth lever can even become a strategic weapon against the competition. So who is this unsung hero?
Growth Ops.
In this post I’ll cover:
What is Growth Ops?
What are the revenue outcomes that a focus on growth ops can help you unlock?
Why you should prioritize growth ops ahead of lifecycle marketing, sales ops, and product ops
An example from Segment of how growth ops can be a strategic weapon vs. your competition
An example of how growth ops reduced Fair’s CAC by 90%
An Example of how I used growth ops to lower our CAC while doubling our customers in 6 months
6 Rules for Building Growth into Your Startup’s Operating System
Marketers need to grow faster and more cost-effectively than ever before, but growth is a cross-disciplinary sport, and setting your growth team up for success is a complex problem to tackle. In this post I’ll cover six rules, and as a corollary, six mistakes I’ve personally made and how to avoid them. We’ll cover:
How to build your startup’s model and why it should matter to everyone not just your VP of Finance
How to set the right north star metric with an example of what I chose, why, and what others I considered
How to increase team velocity and reduce team thrash - this is a big one that I’ve spent years struggling with so you don’t have to
How to prioritize growth projects - with my very special Growth Playbook framework that I’ve used at 6 startups
How often should teams reevaluate goals (i.e. OKR planning) - hint: it’s less often than you think
8 Lessons From Uber’s Rebrand
Uber’s 2016 rebrand was one of the most controversial in recent history. Here’s what made this rebrand so unique:
Uber wanted to recast itself as more than an on-demand taxi company. It had grand ambitions, some of which are now realities (UberEats) and others that never materialized (autonomous trucks)
Rather than hiring an experienced branding agency, Uber did it in-house with heavy involvement from Travis Kalanick
Rather than a single global look & feel (which is considered a best practice), the new strategy involved localizing certain colors and patterns to each region
Uber launched the rebrand in 2016, gradually backed-away from parts of it in 2017, and rebranded again in 2018 (Airbnb, for comparison, also had a controversial rebrand but has stuck with it)
I reviewed dozens of stories about the journey and reviews of the output to synthesize what we can learn from Uber’s journey. Below is what I learned.
Read moreUnderstanding “How Brands Grow” and Its Implications for Startups
Over the past decade How Brands Grow has been very influential in consumer marketing. Author Byron Sharp does something most marketing books don’t: he backs his framework with swaths of data from a dozen global brands like Coca Cola. Despite its influence, his anti-segmentation mass-marketing framework is rarely discussed in startup marketing. In this post I summarize Sharp’s insights and explore what Sharp’s framework might mean for startup growth.
Read moreWhat I Learned About Startup Branding at SoFi, Bloc, and Codecademy
From Conor’s Post on Codecademy’s Rebrand and Design System
It’s no secret that branding processes are fraught with challenges. They often take longer than expected and rarely do they meet with positive reviews. Most importantly, they can take time from other initiatives, both urgent and important. So here is a guide to running a startup branding process that gets the job done well, quickly. There’s an infamous flak jacket that White House press secretaries for years have been handing-down from one to the next, filled with notes and advice. Consider this the flak jacket I bequeath to you. Go forth and conquer.
Read moreStartup CMOs: How to Switch Gears When Your Startup Achieves Traction
Startups are messy; they grow in fits and starts. At first you must put your head down because if you don’t achieve traction the business may not be around for long. But as your startup grows, you may suddenly find that you have to switch gears completely, and instead of the 10X marketer who can do it all themselves, the business now needs a different kind of manager, who will actively work to put themselves out of a job. Knowing when to switch gears and how to think differently is critical to successfully navigating this moment in a startup’s lifecycle.
Read moreStartup Marketing: When To Build Versus When To Buy
Over the course of three years building out the marketing, sales, BI, and customer success tech stacks at Bloc, we learned a great deal about the trade-offs between building vs. buying. Oftentimes when executives have a technical background and engineering resources they tend to favor building tools themselves. And certainly if something is going to be one of the businesses core competencies, there’s a fair argument that perhaps we should build it ourselves. But early-on in a startup’s journey you may not know exactly what you need to build, and buying off the shelf solutions can help you leapfrog. So which path should you choose and under what circumstances is it the right choice?
Read moreAre Coding Bootcamps Only For the Rich
Coding bootcamps have been held up as an egalitarian alternative to elitist university computer science programs. Bootcamp boosters claim bootcamps can be a new source of diverse technical talent. But does the admissions and financial aid process preclude this diversity from materializing? Are coding bootcamps only for the rich?
According to bootcamp industry-watcher Course Report, 79 percent of bootcamp students have a Bachelor’s Degree or higher before enrolling. Furthermore, Course Report found the average pre-bootcamp salary to be $46,600. As bootcamp applicants tend to be younger than America’s median age, this puts would-be students already near the top of America’s middle class.
Read moreWhy LinkedIn is a Good Brand-Fit for Microsoft
I owned Microsoft’s “back to school” campaigns on university campuses for 2007 through 2009. At that time Microsoft was quickly losing ground to Apple amongst students, and so we launched a campaign aimed at competing. We focused on the same lifestyle themes that Apple was using to gain share: pictures, music, and movies in your pocket.
Unsurprisingly, this campaign failed. And so for the 2008 back to school season, we tried a different strategy, one that I called “workstyle” instead.
Read moreComparing Salaries for Coding Bootcamps vs. Computer Science Degrees
One of the biggest challenges coding bootcamps face is overcoming the stereotype that you need a Computer Science degree in order to be a software developer.
Last year President Obama pointed to bootcamps — saying “It turns out it doesn’t matter where you learned code, it just matters how good you are at writing code” and he’s correct. More and more we’re seeing that as the skills gap widens, employers have shifted from a credential-based economy to a skill-based economy. And the proof is in the salary data.
Read moreWhat I Learned Building A Sales Team From Scratch
In 2013, I became Bloc’s first marketer and quickly realized we needed a sales team. As we hired a sales team I chose Close.io because it was a lightweight, intuitive CRM. However within 6 months we hit a ceiling in terms of data CRM visualization, and decided to migrate to Salesforce. Read more to learn about how this unfolded and what we learned while managing a sales team through this transition.
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